Refund Policy

1. Scope of the Refund Policy

This Refund Policy applies to all payments made for professional advisory, corporate secretarial, tax filing, intellectual property, and Monibook SaaS services provided by Monitrix Corporate Services Pvt. Ltd. via our website (https://www.mymonitrix.com) or client billing portal (https://iportal.mymonitrix.in).

2. Eligibility for Refund of Professional Fees

Refunds of Monitrix professional advisory fees are evaluated under the following clear conditions:

• Full Refund (100% of Professional Fees): If you request cancellation within 24 hours of making payment, and Monitrix has not commenced preliminary documentation drafting, DSC authentication, or work allocation, a full 100% refund of professional fees will be issued (less nominal payment gateway transaction processing charges levied by Razorpay).
• Partial Refund (50% - 80% of Professional Fees): If a cancellation request is submitted after documentation drafting or verification has commenced, but before any application has been uploaded or submitted on government portals, a partial refund will be provided after deducting reasonable costs for professional hours and document preparation already rendered.
• Deficiency in Service: If Monitrix is unable to execute or deliver the agreed professional service due to a verified internal deficiency, technical failure, or failure of our team, a 100% refund of the professional fee component will be promptly granted.

3. Strictly Non-Refundable Components

Because Monitrix acts as an authorized facilitator and filer before statutory government departments, the following expenses are paid directly to external regulatory authorities and are strictly non-refundable once paid:

1. Government Challans & Statutory Filing Fees: Fees disbursed directly to the Ministry of Corporate Affairs (MCA), Goods & Services Tax Network (GSTN), Controller General of Patents, Designs and Trade Marks (IP India), Directorate General of Foreign Trade (DGFT), Income Tax Department, or any state treasury portal.
2. Digital Signature Certificates (DSC): Once a Class-3 DSC token or e-signature is issued and approved by the Certifying Authority (e.g. eMudhra, Vsign, Capricorn, Pantasign), the DSC licensing cost cannot be recalled or refunded.
3. Stamp Duty & Notary Fees: Stamp duties paid to state governments for incorporation charters, affidavits, partnership deeds, or power of attorney.
4. Rejection due to Client Deficiencies: If an application is rejected by a government authority due to false documents, forged signatures, invalid KYC, non-submission of required documents within statutory deadlines, or non-cooperation by the client, professional fees will not be refunded.

4. Monibook Cloud SaaS Subscription Refunds

• Annual SaaS Plans: We offer a 7-Day Money-Back Guarantee on new annual Monibook Cloud Accounting subscriptions. If you are not satisfied with the software within the first 7 days of activation, you may request a 100% refund of the subscription fee.
• Monthly SaaS Plans: Monthly subscriptions are non-refundable once the billing month commences. You can cancel your subscription at any time to prevent renewal in subsequent billing cycles.

5. Refund Processing Timeline & Method

6. How to Request a Refund

To request a refund, please follow this simple procedure:

1. Send an email to contact@mymonitrix.com or info@mymonitrix.com with the subject line: Refund Request — [Your Invoice Number / Order ID].
2. Include your registered business name, contact telephone number, and the clear reason for your refund request.
3. Our accounts and compliance team will review your application, verify work completion status, and notify you of the approved refund calculation via email and SMS within 48 hours.